Shipping Policy

Thank you for shopping with DOCUCERT LTD.

Order Processing

Orders are processed within 1–2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Times

Estimated delivery times are:

• United Kingdom: 5–8 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs processing and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or lost shipments resulting from incorrect or incomplete address information provided by the customer.

Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to weather conditions, customs clearance, holidays, or carrier issues.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible so we can work with the shipping carrier to resolve the issue.

Contact Information

If you have any questions regarding shipping, please contact us:

Trade name: DOCUCERT LTD

Company number: 17305458

Email: support@docucertltd.com

Phone: +44 7895852135

Address:
DOCUCERT LTD
167-169 Great Portland Street
London W1W 5PF
United Kingdom