Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, you can contact us at support@docucertltd.com.

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at support@docucertltd.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom or personalized products.

• Digital products or downloadable items.

• Gift cards.

• Sale or clearance items.

If you have questions about whether your item is eligible for return, please contact us before requesting a return.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition in which you received it, unused, in its original packaging, and accompanied by proof of purchase.

Please note that this right does not apply to personalized or custom-made products, or digital products that have already been delivered or accessed, where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@docucertltd.com.